Service Delivery Manager - (Providence) in Providence, Rhode Island For Sale
AET Role Framework Only. Responsible for the daily operations of the Service Group functional area. Ensures that incidents and problems are classified, prioritized, resourced, remedied and that preventative measures are taken to ensure that problem/incident does not occur again. Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented. Monitors and reports all production outages. Provides production and service support activities on multiple platforms. Plan, assign and manage efficient usage of Service resources for the duration of the development life-cycle, across multiple development groups. Monitor, control and report Service expenditure through-out development life-cycle. Central point-of-contact for Business/Development Groups or Vendors requiring assistance in resolving problems. Monitors problem, change and incident queues, enforcing compliance with capability, Root-Cause-Analysis and change quality targets. Offer of employment with American Express is conditioned upon the successful completion of a background check, subject to applicable laws and regulations AET Role Framework Only. Responsible for the daily operations of the Service Group functional area. Ensures that incidents and problems are classified, prioritized, resourced, remedied and that preventative measures are taken to ensure that problem/incident does not occur again. Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented. Monitors and reports all production outages. Provides production and service support activities on multiple platforms. Plan, assign and manage efficient usage of Service resources for the duration of the development life-cycle, across multiple development groups. Monitor, control and report Service expenditure through-out development life-cycle. Central point-of-contact for Business/Development Groups or Vendors requiring assistance in resolving problems. Monitors problem, change and incident queues, enforcing compliance with capability, Root-Cause-Analysis and change quality targets / American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the // "EEO is the Law" poster and supplement // and the // Pay Transparency Policy Statement // . / / If the links do not work, please copy and paste the following URLs in a new browser window: // // and // / **Job** *Amex Technologies* **Title:** *Service Delivery Manager* **Location:** *AL-Montgomery* **Other Locations:** *US-Arizona-Phoenix* **Requisition ID:** *xxxxxxxx*
Source: http://www.juju.com/jad/xxxxxxxxviuvku?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dc4e49b203ff8ffbe87fxxxx3dxxxxad5d7cca3cxxxxd5bc92