Software Technical Writing - Memphis or Atlanta (Pawtucket) - Outsource.com (Pawtucket, RI) in Providence, Rhode Island For Sale
Important - You must be located in either Atlanta or Memphis or be willing to relocate there for the duration of the project for this position - this is a minimum of a 6 month contract and you will be working 40 hours per week. Please read the description below!!
PRIMARY PURPOSE:
To provide mentoring and support to other writers; to create and maintain software, technical, online and help systems documentation, reference and maintenance guides, Web pages, articles brochures and other information using diverse communication and publication methods; to create documentation for software release enhancements; and to ensure internal and external communication of pertinent enhancements.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Leads and reviews output of other writers.
Assists in the development of style and rules governing technical communications and documentation.
Advises, assists and contributes to design and direction of technical communications and documentation within the department ensuring integrity, consistency and adherence to the corporate vision.
Researches, writes, edits and maintains various forms of media regarding software enhancements, technical procedures, processes and other information; interprets highly-technical and intensive notes and transforms into user-friendly and easy-to-understand documentation.
Writes technical communications and documentation involving discussions on subject matter with programmers and other experts to become more knowledgeable and familiar with company software and technology.
Creates, edits and designs content for various Web sites - Internet, Intranet and Online Help.
Contributes creative skills as needed for: 1) writing special interest and employee relations articles; 2) designing and creating brochures, guides, publications, internal and external communications, report samples, promotional materials; 3) graphic designs for illustrations, charts and photographs included in publications; and 4) other assignments as needed.
Assists other departments with technology-related projects by writing, editing and reviewing creative materials as well as providing information and direction.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
QUALIFICATIONS
Education & Licensing
Bachelor's degree in English, Communications, Journalism, or related field from an accredited college or university preferred.
Experience
Three (3) years technical writing experience required. Technical and claims industry experience preferred particularly in RoboHelp, Adobe Acrobat, Adobe PageMaker, FrontPage, Paint Shop Pro, Adobe Photoshop and Microsoft Office.
Skills & Knowledge
Good knowledge of technology verbiage for documentation of procedures and directions for usage
Strong communication skills including accurate spelling and use of the English language in both written and oral communications
Good knowledge of how to locate and identify essential information
Technical, analytical and interpretive skills
Strong organizational skills
Leadership skills
Excellent interpersonal skills
Excellent negotiation skills
Creative, innovative and detail oriented
Ability to keep abreast of technical communications trends
Ability to work in a team environment
Ability to perform multiple tasks and set priorities
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:
Computer keyboarding, travel as required
Auditory/Visual:
Hearing, vision and talking
NOTE:
Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Adept at .NET development
Adept at SQL Development, Oracle preferred
Experience in WebForms ASP.NET architecture; .NET MVC architecture also preferred
Experience working with remote colleagues and communication techniques preferred
Open to ATL,MPHS
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